Dedicated Server 
Management Plans

Dedicated Server
Management Plans
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Dedicated Server Management Plans

Monthly Managed Support Fees

Basic

RM0/month

Standard

RM299/month
Recommended

Professional

RM399/month

Enterprise

RM699/month

Linux / Window Environment (Non EOL)

Anti Virus

Backup Agent

Diagramming Service

Documentation Service

Operating System Patch Management (Security, Bug FIxed & Features)

Anti Virus Operating System Patch Management (Selective)

Remote Monitoring & Management

Reporting & Analytics

Uptime Monitoring & Alert

Support Medium

Email

Phone

Portal

Whastapp

Non Emergency Case

Response SLA During Office Hour
(Monday - Friday Exclude Public Holiday)

2 Hours
2 Hours
2 Hours
2 Hours

Response SLA During NON Office Hour or Public Holiday

12 Hours
12 Hours
12 Hours
12 Hours

Emergency Case (Server or Network Total Outage)

Response SLA During Office Hour
(Monday - Friday Exclude Public Holiday)

2 Hours
1 Hours
0.5 Hours
0.5 Hours

Response SLA During NON Office Hour or Public Holiday

2 Hours
1 Hours
0.5 Hours
0.5 Hours

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