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Managed Support Plans

Let us take the IT hassle out of your business,
allowing you to focus more on your core business.
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Server
Firewall

Managed Server Plan

Popular
Fees
Basic
RM0/month
Standard
RM299/month
Professional
RM499/month
Enterprise
RM699/month
Fees
RM
0
/month
RM
299
/month
RM
499
/month
RM
699
/month
Linux / Window Environment (Non EOL)
Zero to Ping
We ensure your active service is up running and accessible to the internet
Anti Virus
Backup Agent
Diagramming Service
Documentation Service
Operating System Patch Management (Security, Bug FIxed & Features)
Operating System Patch Management (Selective)
Remote Monitoring & Management
Reporting & Analytics
Uptime Monitoring & Alert
Support Medium
Email
Phone
Portal
WhatsApp
Telegram
(For Emergency Case Only)
Non Emergency Case
Response SLA During Office Hour
(Monday - Friday Exclude Public Holiday)
8 Hours
6 Hours
6 Hours
2 Hours
Response SLA During NON Office Hour or Public Holiday
12 Hours
12 Hours
12 Hours
12 Hours
Emergency Case (Server or Network Total Outage)
Response SLA During Office Hour
(Monday - Friday Exclude Public Holiday)
2 Hours
1 Hour
1 Hour
1 Hour
Response SLA During NON Office Hour or Public Holiday
2 Hours
1 Hour
1 Hour
1 Hour

Managed Firewall Plan

Popular
Fees
Basic
RM0/month
Standard
RM349/month
Professional
RM499/month
Fees
RM
0
/month
RM
349
/month
RM
499
/month
pfSense® Release (Non EOL)
Zero to Ping
We ensure your Netgate Appliances is up running and accessible to the internet
Diagramming Service
Documentation Service
pfSense Patch Management (Security, Bug Fixed & Features)
Remote Monitoring & Management
Reporting & Analytics
Uptime Monitoring & Alert
*Packages Maintained by Netgate
*Package Maintained by 3rd Party
Custom Quote
Custom Quote
Custom Quote
*Packages Maintained by Netgate:
acme, aws-wizard, Avahi ,frr ,iftop ,ipsec-profile-wizard, Lightsquid ,mailreport, net-snmp ,Netgate_Coreboot_Upgrade ,nmap ,Open-VM-Tools
,OpenVPN Client Export Utility ,RRD Summary ,Service Watchdog ,Shellcmd ,softflowd ,sudo ,System Patches ,Traffic Totals.
*Package Maintained by 3rd Party:
FreeRADIUS ,HAProxy ,NtopNG ,pfBlockerNG ,pimd ,Snort ,Squid ,SquidGuard ,Suricata
Support Medium
Email
Phone
Portal
WhatsApp
Telegram
(For Emergency Case Only)
Non Emergency Case SLA
Office Hour
(Monday - Friday, 09:30AM - 18:30PM GMT+8 Exclude Public Holiday)
4 Hours
2 Hours
Non Office Hour or Public Holiday
12 Hours
Emergecy Case SLA (Firewall Total Outage)
Non Office Hour or Public Holiday
1 Hour

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