cPanel license is currently not sold separately, you may only get it as an add on option through subscribing to our server packages with Linux as your operating system.

We are currently in the midst of applying for auto debit facilities, if you are interested in this, kindly contact our billing department and we will inform you once our facilities are available.

You may just log on to our Online Billing System to place your order online. After that you may proceed with the payment according to your preferred payment method and send us the payment receipt via fax or email after that. Your order will be processed after we receive the payment notification from you.

Once your payment is cleared, you will receive the license key from us via email within 24-72 hours during office hours (Mon-Fri). If you do not receive any email notification from us after your payment, please contact our billing department as soon as possible to verify your payment.

An email will be sent to you automatically once any problems have been detected on your website.

You may pay via offline payment methods e.g. Cash/Cheque Deposit or even pay online using your credit card or Paypal funds. We accept credit card payments via Paypal only. You may visit our payment page for our bank account details and other payment methods available.

cPanel is a web-based control panel for Linux which allows our customers to manage every single item of their site virtually. WHM saves you time and money by automating and streamlining tedious server management tasks and customization could be done on the control panel. Both are included if you purchase the cPanel license.

MailEnable Enterprise Edition expands on the features of MailEnable Professional and is designed for organisations or ISP’s dealing with high volumes of mail, requiring greater control and flexibility over mail services. Enterprise Edition adds highly functional features such as remote administration, more advanced web mail and web administration, and database connectivity – giving you the power and control required for large-scale operations.

Well, firstly we are a Genuine Reseller for the software we resell.

Secondly, we, as a reseller, sell the software at a Discounted Rate!

You will get the same software, same support but at a lower price when purchasing from us.

We will not surprise you with any hidden costs or unexpected fees. We do not charge by the amount of data transmitted. Feel free to speak to us for volume discount.

DDoS or Distributed denial-of-service attack is an attack in which multiple compromised computer systems attack a target, such as a server, website or other network resource, and cause a denial of service for users of the targeted resource.

The DDoS attack will attempt to make an online service or website unavailable by flooding it with unwanted traffic from multiple computers.

For a DDoS attack to be successful, an attacker will spread malicious software to vulnerable computers, mainly through infected emails and attachments.

This will create a network of infected machines which is called a botnet.
The attacker can then instruct and control the botnet, commanding it to flood a certain site with traffic: so much that its network ceases to work, taking the site offline.

Detection of Threats by NSFOCUS Appliance.

Automatic Blackhole or Mitigation with preset scripting.

For Clients that subscribe to Persistent Anti-DDOS Protection, all traffic will be sent to a scrubbing farm and only clean traffic is passed to Clients’ Servers. A report will be sent to them if there is a detection of an attack in a monthly basis.

For Clients that do not wish to subscribe to Anti-DDoS Protection while they are being attacked frequently, blackhole will kick in place and release after 2 hours with a preset script.

For Clients that are given complimentary Anti-DDoS with inconsistent attack, as long as their attack is not more than 10Gbps + 10Gbps and less than 30 mins consistent attack. We will help to mitigate with preset scripting and advise client to subscribe persistent Anti-DDoS Protection with attack report.

Bigger Resources designed for those businesses that require more resources in every aspect as to handle their overwhelming customers while keeping their site performance in a tiptop condition.

Bigger Dedicated Server is designed to provide More CPU, More Ram & More Hard Disk Space when compared to the standard market plan which allows you to achieve even more than you can imagine.

Generally the person who purchases this plan is not allowed to visit our data center. But in case you need to do so, you can apply a request from us.

Servers on Saver plans, SSD Dedicated Server plans and Bigger Resources plans is multi tenanted. If you need a single tenanted environment, please contact our sales department for customisation.

Yes, it is possible. First, you need to purchase another new plan, then we will schedule a downtime for you to backup your existing server before moving it to a bigger scale container.

We have servers from various provider such as Dell, Super micro, Quanta. However, it all depends on availability.

Our servers are hosted at 3 world class tier 3 data center which are CJ1 Center Cyberjaya, Menara Aims Kuala Lumpur and Equinix SG1 Singapore.

All plans purchased will be delivered within the same working day. However, if you need to add on some additional software such as cPanel, Mailserver and etc, it will require an additional one to two working days.

This is because on single tenant, power consumption, rack space and hardware cost is all borne by a single customer. In a multi tenanted environment, customers can enjoy the benefit of cost of averaging.

We guarantee on 99.9% uptime on server hardware and network.

We regret to inform that this plan is not covered with money back guarantee.

We regret to inform that this is a multi tenanted environment while Bank Negara Malaysia strictly requires a single tenanted environment.

Business Cloud Hosting is an easy, cost-effective way for business owner to host email, website & database professionally under the High Availability Cloud architecture environment. You can ensure that your web content & email communication to global audience running smoothly ALL the time at faster speed with addition of RAID 1 mirroring data protection.

The failover mechanism takes place behind the scene whenever an interruption occurs where you will not even notice the changes nor delay ensuring 100% continuity to your business.

Business cloud hosting is best suited for corporations & enterprises with less than 50 emails accounts & approximate 1GB space for each mailbox and are looking for a 24/7 guarantee online service and 99.9% network uptime.

The web site shall be currently utilizing a fairly low amount of traffic and suitable to be hosted under shared hosting environment.

Our business cloud hosting architecture comes with redundancy of hypervisors and SAN storages to achieve high availability delivery. In other word, the malfunction of any cloud components will not affect the accessibility of your website, where it will swing to the available resources automatically.

Whereas the low-cost share hosting, or even a dedicated server which commonly built up within single hardware & software resources will face immediate downtime whenever there is a disruption and thus this no doubt create a huge suffer to business owners for its completely breakdown of web & email communications.

Hardware & Network Uptime Guarantee for Business Cloud Hosting is 99.9%.

Yes. You will be provided cPanel to manage your hosting account which runs under Linux platform.

cPanel provides an interface for webmaster to manage, and administrate the web site such as editing accounts, uploading files etc. with full access. With proper password protection, webmaster will be the only user who has access for necessary editing task in hosting account administration.

Firstly, you shall manually make a copy of your web content & database, and to download all email messages to mail client program (e.g. Outlook) for backup purpose, as these data is required in following step to repopulate them inside the new business cloud hosting account.

For clients who are utilizing CPANEL hosting, we can assist you with an auto-migration process by performing a direct migration from your current hosting into our server via the cPanel application. With this auto-migration step, you will not need to do the manual backup and data repopulate process as mentioned above. To achieve this, you will need to provide below information to us:

1. Control Panel URL
2. Hostname / IP
3. cPanel Username
4. cPanel Password

However, if the auto-migration method fails (usually due to web scripting), you shall take over the role to perform manual backup steps at your current hosting account and to repopulate it back in our server.

If you have any doubts or require further clarification, please call to our office 03-8230 6288 or drop us an email [email protected] to include the time convenient for us to reach you by phone.

Important: Due to the differences of the server configuration, management, resources and etc by different hosting providers, we may not be able to perform auto-migration process for all types of hosting account. However, you are welcomed to check with us and see how the transfer process can be simplified.

Unfortunately, Business Cloud Hosting doesn’t support ASP .NET as it’s being built under Linux Operating System. However, you may consider going for DIY Cloud Server or Dedicated Server with Virtualization with Windows Operating System to accommodate your ASP .NET application.

For more information, kindly contact our Sales Team at [email protected]

Yes, it does support PHP 5.x to 7.x

Cloud storage simply means remote storage. With the enablement of Cloud Storage, you can now store your photos, documents & songs remotely instead of locally and enjoy the benefits of mobility / access your data anytime & anywhere.

You can also utilize Cloud Storage as external backup solution for your server and data.

Net Onboard Cloud Storage is deployed with the concern of data integrity as our priority under clustered of SAN Storage where there is a minimum of 3 Levels Data Protection as listed below:

1st level of data protection is enabled via Hardware RAID.

2nd level of data protection is enabled via RAID 1 over Ethernet within Clustered Storage Server.

3rd level of data protection is enabled via External Backup that store Daily, Weekly & Monthly backups.

In addition to that, you can scale your Cloud Storage space anytime you need it.

Net Onboard Cloud Storage comes with a failover mechanism where real-time replication is happening transparently within Primary & Secondary Storage servers.

In the event of Primary Storage Server failure, the Secondary Storage Server will replace the Primary Storage Server role in minutes.

Additionally, there is also an External Backup server that holds copies of backups (Daily / Weekly / Monthly) drawn from the Clustered Storage Server. The backup service is complementary while recovery from the backup is subject to be chargeable.

Yes. Cloud Storage is designed to be scalable; you can always start with the most basic package and scale up later especially when you are not sure how much space or bandwidth is required.

For highly confidential data, user is advised to secure it by utilising Encryption Software or Password Protection Software prior to uploading it to Cloud Storage. With this exercise, even if someone got your file, they will not be able to access it without knowing the password or public/private key to decrypt the data.

You will be provided with 1 Admin Privilege login account. With this login access, you can perform tasks like FTP account creation, quota setting, activate password protection folder and much more.

You can store your file with various methods:
1. Transfer Single / Multiple Files with drag & drop as well as remote file synchronization – http://winscp.net/eng/download.php

2. Map the Cloud Storage as local drive utilising sFTP NetDrive – http://www.sftpnetdrive.com/

3. File Upload / Download via FTP utilising Filezilla FTP Client – http://filezilla-project.org/download.php

4. Synchronise your local and offsite file by transferring only the changed portions files with Rsync over SSH – http://sourceforge.net/projects/sereds/files/

You will need to check with your current shared hosting provider rsync over ssh or Remote FTP is allowed. As industry practice, Remote FTP is enabled so do Net Onboard’s Server and Hosting.

Yes. Any file uploaded under the default folder of public_html will be publicly available. As to achieve this, you can create a FTP account with the access path under public_html and transfer the file to Cloud Storage via FTP Client.

You can further secure the public access file by activating Password Protection function at specific folder through the Web Based Control Panel. However, this can only be executed by the admin of Cloud Storage.

Upon completion of file transfer under the folder of public_html , you can pass the public access link to your client or friend to download it via web browser.
Given the scenario as below:

1. Cloud Storage Access Domain : cs.netonboard.com

2. Folder created under public_html : public

3. File uploaded to be shared : download.zip
The absolute download path that you need to send to your client or friend will be http://cs.netonboard.com/public/download.zip

Net Onboard Cloud Storage can be ready within 30mins upon payment verification. However, the domain propagation delay shall be taken into consideration as well and this process will take 24-72hours as per specified by ICANN.

Yes. Clustered Storage Server provides maximum data integrity & uptime availability with the enablement of 3 Levels Data Protection.

1st level of data protection is enabled via Hardware RAID.

2nd level of data protection is enabled via RAID 1 over Ethernet within Clustered Storage Server.

3rd level of data protection is enabled via External Backup that store Daily, Weekly & Monthly backups.

No. We do not limit the maximum file size. You can upload any size of file as long as the storage space that you subscribed to is adequate to accommodate your usage.

No. You can upload any file type to the Cloud Storage.

With Cloud Storage, you can enjoy these benefits:
1. Data Integrity – Data is safeguarded from natural or human-caused disasters, such as flooding, fire, theft, virus, hardware damage and etc.
2. Mobility – You can access your data anytime, anywhere & with any device.
3. Data Sharing – Files stored in the Cloud Storage can be shared with public as well as limited group.
4. Free Backup – There are total 3 copies of backup (Daily/Weekly/Monthly) is made available free for Cloud Storage user whereby restoration is subject to charge.
5. Better Total Cost of Ownership (TCO) – You no longer need to purchase the hardware and worry about maintaining it.
6. Business Continuity – It’s being deployed under high availability architecture with built-in Failover Mechanism.
7. Scalability – Storage space can be upgraded whenever you need more space.

For disaster recovery purpose, we do have an offsite backup option located under Patimas Data Centre – Technology Park Malaysia.
You may contact our Sales Team for the custom needs.

Currently the Cloud Storage is located under Aims Data Centre – Menara Aik Hua.

If you can’t afford to lose your data.

If you need a proper managed location to store your data.

If you need automated backup with no vendor lock-in.

If you wish to eliminate the human interaction on the backup process for cost saving or data leak out prevention.

If you wish to have a scalable & reliable storage solution without the concern of technical management.

If your data requirement for your business is rapidly growing.

If you need a file sharing environment globally or out of your office environment.

Following are the insurances that AIMS DC has purchased for its own protection.

1) Fire
2) Theft
3) Public Liability

Note:
– Above insurance is mainly to protect AIMS, DC own goods. In the event the above case happened, the policy will only cover clients’ parts if that is due to DC negligence. Therefore, client is advised to purchase their own policy for their needs of protection.
– Due to the ISO constraints, the sum of insured, period coverage and insurance agent are not to be revealed.

Sure. Feel free to select your desired data center as you need by making a request from us before we make arrangements for it.

Yes, with an email notice and explanation to us prior to any visit. The visit will still need to be accompanied by Net Onboard Technical Team.

At most times, using remote access software such as FTP and TELNET are sufficient for you to be able to access your own server to update and maintain its content of your own server.

Should you require physical access to your server during/after office hours/weekend/public holidays, you need to submit a written notice 2 days in advanced. A Data Center Visit Application Form needs to be filled up and submitted to us for each visit.

Firstly, you may proceed to place an order for server colocation at our Billing System. Upon receiving your payment, you will be given a Data Center Visit Application Form to be filled up with your equipment model, serial numbers, IPs etc that you have ordered.

Kindly ensure you have configured and tested the IPs with Remote Management Service & Firewall enabled at your server before deploying it in the Data Center.

Note: The delivery speed of IPs and rack space are subjected to availability. Kindly check with us on the delivery time to ensure your deployment date can be achieved.

You will share the same rack with other Net Onboard’s Co-lo clients if you subscribe for a single server co-location, unless you subscribe to the full rack service.

However, you can rest assured regarding security, the rack is remained locked at all times and no other co-lo client/visitor is allowed to access the rack without the knowledge of Net Onboard and DC technical staff. Each visit by clients to the DC will be accompanied by Net Onboard Technical Team. There are also CCTVs monitoring in the DC.

Yes, you can host your server at your own office. However many have chosen to co-locate the server at DC for the following reasons:

i) Maximum Resource Availability
You can ensure that your site remains accessible to your customers at most time utilizing the DC Internet facilities, without draining your in-house internet resources.
You do not need to have a dedicated support standing by 24x7x365 just to monitor your server uptime. DC has it all for no extra cost.

ii) High Data Protection
Your important data are kept P&C at the Data Center with proper security and audited accessibility, resulting in the lower risk of internal or external data theft.
Multiple copies of data can be stored at different locations for maximum protection.

iii) Cost controlling
Co-location offers you more bandwidth at a much lower rate rather than running multiple T-1 lines to your office.

You do not need to invest in powerful DC range equipment such as UPS, Genset, IDP architecture etc. just to serve your one or few servers in the office.

You only pay the minimum to enjoy the greatest network facilities as the cost has been leveraged with other co-location clients with the similar requirements of yours.

In short, it is a cost-effective solution for the long run. Talk to us and we will advise the suitable solution to upgrade your in-house server to the next level of performance and at the same time lower your operational cost.

DC Facilities:

ISP Class IDS, raised flooring
24×7 Network Monitoring
CCTV, Biometric, Doorcard, Security Guard
Diesel Genset, Dual Power Source
Multiple Backbone & LAN Connectivity

Standard Rack comes with 800mm-900mm depth. If you have longer depth, you would need to go for extra depth server rack that can accommodate up to 1000mm. Therefore, if you have a longer depth server, kindly make arrangements with the Sales Team before the deployment.

You have the selection to host your server at Data Centers mentioned below based on availability of racks:

Aims DC, Menara Aik Hua, KL.

CJ 1, Cyberjaya

SG1, Equinix Singapore

We will not surprise you with any hidden cost or unexpected fees. We do not charge by the amount of data transmitted. Feel free to speak to us for volume discount.

Cloud server allows customization on dedicated server resources (e.g: vCPU, RAM, HDD & Dedicated Bandwidth) with built-in high availability architecture (HA) to achieve maximum service uptime thank to the enablement of failover mechanism – During the incident of hypervisor server failure, cloud server will be switched to the redundant hypervisor server to continue its operation.

Nevertheless, the hardware cost is covered by Net Onboard and clients can concentrate on business instead of managing the server with Managed Service Subscription. Additionally, the privilege of root access remains with clients where power on /off / restart can be carried out via the web GUI.

There are many online benchmarking tools that you can utilise to perform a website speed test.

Within the same working day once payment has been made.

Our CDN is available beyond 151 data centers around the world including Asia, China, North America, Latin America & the Caribbean, Europe, Oceania, Middle East and Africa.

In optimised cases, you might be able to achieve 2-3 times faster.

A CDN allows for faster delivery of elements needed for loading Internet content including HTML pages, javascript files, stylesheets, images, and videos. Using a CDN for your website can reduce bandwidth costs, improve page load times and increase global availability of content.

We regret to inform that cPanel license only comes with the subscription of server service with Net Onboard. You may purchase cPanel license only via cPanel’s website – https://store.cpanel.net/

cPanel is an easy-to-use software package that allows website owners to quickly and easily run and maintain their servers and websites with ease under a Linux environment without the need of in-depth technical knowledge on Linux.

We highly recommend cPanel for clients that opt for Linux Cloud Server to ease up the administration task.

We have servers from various provider such as Dell, Super micro, Quanta. However, it all depends on availability.

The server delivery time is normally 3-5 working days, sometimes we might need a longer time if the specific hardware requires us to import it from overseas. But rest assured, it will not be more than 10 working days.

We guarantee on 99.9% uptime on server hardware and network.

Upon diagnosis confirmation of hardware failure, we will replace your server within 8 hours.

Generally the person who purchases this plan is not allowed to visit our data center. But in case you need to do so, you can apply a request from us.

Yes. You have full root-level access to the Dedicated Server with Virtualization to perform any software or program installation as long as the software is legal.

Yes. Each Cloud Server comes with one (1) IP as standard, additional IP addresses can be purchased at RM5/month.

No. There is no resources upgrade option available with Dedicated Server With Virtualization as all the server comes in a standard package.

However, you may check the next standard package with higher resources or customization is needed in order to cater your new requirement.

As to do so, you can contact Net Onboard Sales / Billing Team as to assist you on the required resources upgrade.

Yes. You can reboot your Dedicated Server with Virtualization via the Web GUI with a single click on the Reset button.

Yes. You will be given Web GUI access as to manage your Dedicated Server with Virtualization. Task like server Power On / Off / Restart as well as root level access to Console Interface can be done via the Web GUI.

As part of our package, Net Onboard’s Provision Team patches the OS before delivering to the client. As for future updates and patches as well as managing of the server, clients have the option to go for 24×7 Managed Service at RM150/month or conduct the activities by themselves with unmanaged condition.

Dedicated Server with Virtualization is not designed for high availability with failover mechanism as like Cloud Server. Therefore, you may consider to subscribe with another Cloud Storage server in order to perform data backup.

Following are the available backup options:

1. Cloud Storage Backup (External Backup)
You can utilize cloud storage for content backup and usually we will need to configure the backup script to utilize the FTP access to transfer the backup file to external storage. We recommend backup being done for important content (e.g: Web Files & Database).

No. We do not limit you on the number of domains hosted under your Dedicated Server with Virtualization. You can host as many as you wish as long as the resources of server is enough.

We are currently in the midst of applying for auto debit facilities, if you are interested in this, kindly contact our billing department and we will inform you once our facilities are available.

Net Onboard provides professional consultation and advisory for free. With our experienced technical specialists, we are here to listen to your requirements and to provide the best suited solution in order to fit your server deployment objective.

You may drop us an email to our Sales Team at [email protected] or call +6018 372 8818 for more information.

Dedicated Server with Virtualization is a different plan that shall be purchased separately. There is no direct upgrade from Shared Hosting account to Dedicated Server with Virtualization. However, you can discuss with Net Onboard Support Team on how to migrate your Web Content and DB to Dedicated Sever with Virtualization and this service is free

The delivery time for Dedicated Server with Virtualization is within 24 hours after payment is verified for Dedicated Server with Virtualization without add-on items or additional service deployment.

As for clients that have subscribed to add-on items such as cPanel/WebSitePanel/Additional Service Deployment, the typical delivery time will be 1-3 working days after payment is verified.

For customized Dedicated Server with Virtualization which requires back to back order, the delivery time will be up to 3-5 working days after payment is verified.

Yes, it is possible. First, you need to purchase another new plan, then we will schedule a downtime for you to backup your existing server before moving it to a bigger scale container.

With Dedicated Server with Virtualization, you enjoy the following benefits:

- 99.9% Network Uptime Guaranteed
- 99.9% Power Uptime Guaranteed
- 24x7x365 Physical Security by Video Surveillance & Security Guard Monitoring
- 24x7x365 Dedicated Support by Certified Engineers via Mobile Phone for Emergency Recovery Purpose
- 10Gbps + 10Gbps Anti DDOS Protection (Non Consistent Attack) as Complimentary
- 100% Claimable under Operating Expense

We have servers from various provider such as Dell, Super micro, Quanta. However, it all depends on availability.

Cloud Server can be deployed in minutes and be scaled up whenever required. Whereas Dedicated Server that involve physical hardware placement required longer deployment time and you will lose the benefits of better total cost of ownership (TCO), High Availability (HA) & Failover mechanism.

Dedicated Server with Virtualization is built with the concept where full accessibility & server management is granted to the client, which is known as Unmanaged Service. Typically, unmanaged service is suitable for IT professionals who have sound technical knowledge on server administrating and managing role.

In addition, we do offer a Managed Service as an optional item for clients who have limited technical knowledge and may require Net Onboard’s technical team of certified professionals to help manage and administer the server on their behalf, starting from as low as RM100/mth.

In a nutshell, Dedicated Server with Virtualization can be either Unmanaged or Managed Service.

1. Unmanaged Service
Hardware Uptime Guaranteed – 99.9%
Network Uptime Guaranteed – 99.9%
Coverage of Support Service – Self Managed by client

2. Managed Service
Hardware Uptime Guaranteed – 99.9%
Network Uptime Guaranteed – 99.9%
Coverage of Support Service – Advisory, Deployment, Configuration, Optimizing, Security Update, Patches Update & Troubleshooting excluding Application Programming/Coding Support.

Dedicated Server with Virtualization is deployed under Proxmox VE – a complete virtualization management solution for servers.
It is based on the leading Kernel-based Virtual Machine (KVM) hypervisor and OpenVZ, the best alternative to organizations looking for better total cost of ownership (TCO) and no vendor lock-in.

There are 3 data centers that we host for our servers including:

AIMS Menara Aik Hua, Kuala Lumpur

CJ1, Cyberjaya

Equinix SG1, Singapore

Our servers are hosted at 3 world class tier 3 data center which are CJ1 Center Cyberjaya, Menara Aims Kuala Lumpur and Equinix SG1 Singapore.

If you wish to focus on the business rather than technical issue.
If you wish to efficiently invest in IT Infrastructure.
If service up time is your main concern.
If your data is highly sensitive and needs to run in a secured environment.
If you need to install custom applications.
If you need offsite storage space for Disaster Recovery purpose.
If your business is constantly growing along with your application needs.

This is because on single tenant, power consumption, rack space and hardware cost is all borne by a single customer. In a multi tenanted environment, customers can enjoy the benefit of cost of averaging.

Cloud server allows customization on dedicated server resources (e.g: vCPU, RAM, HDD & Dedicated Bandwidth) with built-in high availability architecture (HA) to achieve maximum service uptime thank to the enablement of failover mechanism – During the incident of hypervisor server failure, cloud server will be switched to the redundant hypervisor server to continue its operation.

Nevertheless, the hardware cost is covered by Net Onboard and clients can concentrate on business instead of managing the server with Managed Service Subscription. Additionally, the privilege of root access remains with clients where power on /off / restart can be carried out via the web GUI.

With Cloud Server, you enjoy the following benefits:

Meet your business requirement with the scalability feature.

Better Total Cost of Ownership (TCO) as you no longer need to purchase the hardware and worry on maintaining it.

Built-in Failover mechanism and high availability architecture that ensure business continuity.

Full flexibility & Control over the server with root access.

Hassle Free management with option to Managed Service subscription.

Run your application at optimum level with the optimized template.

Enablement as Disaster Recovery Site.

Yes. You have full root-level access to the Cloud Server to perform any software or program installation as long as the software is legal. Cloud Server works exactly like Dedicated Server.

Yes. Each Cloud Server comes with one (1) IP as standard, additional IP addresses can be purchased at RM5/month.

Yes. You can scale up by increasing your Cloud Server resources such as vCPU, Hard Disk Space, RAM and Bandwidth at any time.

As to do so, you can contact Net Onboard Sales / Billing Team as to assist you on the required resources upgrade.

Yes. You can reboot your Cloud Server via the Web GUI with a single click on the Reset button.

Yes. You will be given Web GUI access as to manage your Cloud Server. Task like server Power On / Off / Restart as well as root level access to Console Interface can be done via the Web GUI

As part of our package, Net Onboard’s Provision Team patches the OS before delivering to the client. As for future updates and patches as well as managing of the server, clients have the option to go for 24×7 Managed Service at RM150/month or conduct the activities by themselves with unmanaged condition.

Cloud Server is designed for high availability with failover mechanism as where it contains the following data protection:

1. RAID 1 over Hardware RAID Controller within the Shared Storage.
– If HDD fails we just need to replace the failed HDD, this will not cause any downtime.

2. RAID 1 over the LAN among Clustered Shared Storage.
– If The Primary Shared Storage failed, we can swing to Secondary Shared Storage, this exercise will cause several minutes of downtime for Secondary Shared Storage to take over the Primary Storage Role.
However, the risk of Cloud Server image corruption is there and when this happens it will be disastrous without a backup plan in place. Moreover, data protection can’t be utilized to recover historical data.

Following are the available backup options:

1. Snapshot Backup (Daily/Weekly/Monthly)
This is a full clone image of the server and we would recommend client to go for weekly snapshot backup at the minimum level.

2. Cloud Storage Backup (External Backup)
You can utilize cloud storage for content backup and usually we will need to configure the backup script to utilize the FTP access to transfer the backup file to external storage. We recommend backing up being done for important content (e.g. : Web Files & Database).

Yes. You can scale up by increasing your Cloud Server resources such as vCPU, Hard Disk Space, RAM and Bandwidth at any time.

As to do so, you can contact Net Onboard Sales / Billing Team as to assist you on the required resources upgrade.

Each Hypervisor Server that servers the Cloud Server come with Dual Processors. As the Hypervisor Server is enabled with Hyper Threading Technology, it doubled up the CPU cores.

If you need the power of Quad Core Processors, the number of vCPU that you shall go for would be 8vCPU as each physical core equal to 2vCPU.

As guidance, 4vCPU will be sufficient to run most of the application servers.

Cloud Server is a different plan that shall be purchased separately. There is no direct upgrade from Shared Hosting account to Cloud Server. However, you can discuss with Net Onboard Support Team on how to migrate your Web Content and DB to Cloud Server and this service is free.

The delivery time for Cloud Server is within 24 hours after payment is verified for Cloud Server without add-on items or additional service deployment.

As for clients that have subscribed to add-on items such as cPanel/WebSitePanel/Additional Service Deployment, the typical delivery time will be 1-3 working days after payment is verified.

We use Kernel-based Virtual Machine (KVM) for both Linux and Windows Cloud Server.

cPanel is an easy-to-use software package that allows website owners to quickly and easily run and maintain their servers and websites with ease under Linux environment without the need of in-depth technical knowledge on Linux.

We highly recommend cPanel for clients that opt for Linux Cloud Server to ease up the administration task.

Cloud Server can be deployed in minutes and can be scaled up whenever required. However, Dedicated Servers involve physical hardware placement that requires longer deployment times and you will lose the benefits of better total cost of ownership (TCO), High Availability (HA) & Failover mechanism.

Cloud Server is built with the concept where full accessibility & server management is granted to the client, which is known as Unmanaged Service. Typically, unmanaged service is suitable for IT professionals who have sound technical knowledge on server administrating and managing role.

In addition, we do offer Managed Service as an optional item for clients who have limited technical knowledge and may require Net Onboard’s technical team of certified professionals to help manage and administer the server on their behalf, starting from as low as RM100/mth.

In a nutshell, Cloud Server can be either Unmanaged or Managed Service.

1. Unmanaged Service
Hardware Uptime Guaranteed – 99.9%
Network Uptime Guaranteed – 99.9%
Coverage of Support Service – Self Managed by client

2. Managed Service
Hardware Uptime Guaranteed – 99.9%
Network Uptime Guaranteed – 99.9%
Coverage of Support Service – Advisory, Deployment, Configuration, Optimizing, Security Update, Patches Update & Troubleshooting excluding Application Programming/Coding Support.

Cloud Server is deployed under Proxmox VE – a complete virtualization management solution for servers. It is based on the leading Kernel-based Virtual Machine (KVM) hypervisor and OpenVZ, the best alternative to organizations looking for better total cost of ownership (TCO) and no vendor lock-in

If you wish to focus on the business rather than technical issue.
If you wish to efficiently invest on IT Infrastructure.
If service up time is your main concern.
If your data is highly sensitive and need to run in secured environment.
If you need to install custom application.
If you need offsite storage space for Disaster Recovery purpose.
If your business is constantly growing along with your application needs.

There are 3 data centers that we host for our servers including:

AIMS Menara Aik Hua, Kuala Lumpur

CJ1, Cyberjaya

Equinix SG1, Singapore

After you have placed an order, you may proceed with the payment ASAP.

Please note that your domain is not secured or booked or registered at this point of time until we have received your payment receipt. Actual activation will only be carried out after full payment is received.

In the event that your domain is taken/registered by other parties after you have made the payment, you may either choose another domain name or request for a refund as the actual domain registration has been by carried out by our end.

No.

Under the ICANN rules, no one is allowed to provide faulty domain info. All the domain info provided shall be deemed valid and accurate at the point of registration. In the event that the Registrar finds out any suspicious domain with faulty domain info, the domain owner is requested to update the domain info immediately. Failure to do so, the Registrar reserves the right to suspend the domain permanently.

Yes. In this case, you may just purchase a domain forwarding feature to forward the 2nd domain to the primary domain.

No, you cannot register a domain name that is already registered by others. You would have to choose another name that no one has registered before.

We only provide domain registration on available domains. If you wish to buy a registered domain, you may try to contact the current domain owner yourself. You may get the domain owner’s details by performing a WHOIS search.

Yes. You may register/renew only a domain with or without any web hosting plan with Net Onboard. You only need to pay for the domain fee. 

You can even use the registered domain to be hosted with another web hosting provider by modifying the nameserver. There is no charge for the nameserver modification.

No, for Internic domain. All domain is to be registered after full payment is received based on first come first serve. There is no booking option available.

Yes, for .my domain. We can assist you to perform a domain booking for a maximum of 14 days and the booking will be cancelled thereafter if no payment is received. Domain registration will be carried out after payment and the supporting documents are provided from your end.

If you need more than 14 days to get your supporting documents, we will assist you to re-book your domain after the first booking of 14 days is cancelled by .my Domain Registry.

However, we advise you to speed up the process in getting the supporting document as .my Domain Registry may disallow us to perform booking for the same period for a long duration.

No.

Once your domain has been registered, NO refund will be provided for any reason including spelling error. You may, however still request for the domain to be cancelled (if you wish) but there is strictly NO refund on the domain fee. You will need to pay again for any new domain registration.

You may manage your Internic domain name via our Billing System. Below are the steps:

1. Login to Client Area at http://billing.netonboard.com/clientarea.php
2. Go to My Domains
3. Click on your preferred domain name to manage.
4. You may now change the nameserver, contact information, auto renew & registrar Lock.

Meanwhile for .my domain name, the administrative contact username and password will be sent directly to the registered email address.

Yes, we have the Domain Privacy Protection option that you can enable to hide your WHOIS info being displayed to the public. You can enable or disable this feature easily after logging in to your Client Area > My Domain to manage it yourself.

However, please note that .org and all .my domain name do not support 

Domain Privacy Protection.
Note: – Privacy protection option is FREE of charge.

Yes, if you register/renew a same domain name (Internic domain only) for a minimum of 5 years straight.

eg. .com renewal x 5 years = RM45 x 5 = RM225

Kindly Submit a Ticket to our sales consultant to confirm on your discount rate.
Discount is not applicable to Mynic domain.

Internic domain: Within 2 – 24hours.
.my domain name: 1-2 working days. (After we received your supporting document)
Other countries domain: Within 1-7 working days (Depends on the Country level requirements)

Note:
All the registration order will be processed only after payment receipt is received and verified.
Payment receipts received during working days Mon-Fri (9.30am-6.30pm): Activation within the same day
Payment receipts received during OFF working hours: Activation on following working day

Even though the domain is registered via Net Onboard, the ownership still belongs to our client. If you wish to purchase the respective domain, you shall contact the domain owner and liaise with them directly. FYI, we do not resell domain owned by our client.

FYI, .MY Domain is governed by .my Domain Registry. Some keywords have been reserved for special purposes and is not allowed to be used by the public within the domain name such as:
country or state names such as “Malaysia”, “Selangor”, etc

sensitive keywords to the main religions such as “Islam”, “Buddha”, “Hindu”, “Christianity”, etc.
“bank” or “finance company”
‘By themselve’ means contain the country or state names itself can only be applied by the State or GOV. However, a domain
name with the combination of the state or country name is allowed.
e.g.: Selangor.com.my, Maybank.net.my (Not allowed)
e.g.: Johorsystem.my, Publicbankadvance.com.my (Allowed)

If you wish to use the reserved keywords as above, you will need to present the specific supporting documents approved by the relevant authority such as State authority, Minister of Finance (MOF) etc, and the domain registration is subject to .my Domain Registry’s final approval.
For detailed information, you may refer to http://domainregistry.my/choosingadomainname.php

Think of a Domain Name as an address where people can find you on the Internet through your own Internet address (eg: www.yourname.com) One good very familiar example of domain name would be www.yahoo.com. All you need to do to go to www.yahoo.com is just to type in the domain name in the Internet Explorer address bar.

So, by registering a domain name, you will have an address on the internet where users can visit and view.

Domain Forwarding service is built for clients who already have an existing website and wish to forward the respective domain to a specific link and etc. e.g.: You have domain A and would like to forward it to an existing website wit the URL http://www.abc.com

You can get a FREE Domain Forwarding service when you purchase any Internic Domain Name with us, where the free domain forwarding is provided by the Domain Registrar at its best effort of availability.

Email Forwarding is built for users that do not subscribe to any emailing services whereby they can configure the email message sent to the domain e.g.: xxx@domainname and forward it to a free email such as yahoo, gmail and etc.

You can get a FREE Email Forwarding service when you purchase any Internic Domain Name with us, where the free email forwarding is provided by the Domain Registrar at its best effort of availability.

Managed DNS service allows clients to manage the DNS records without having to setup their own DNS server.

You can get a FREE Managed service when you purchase any Internic Domain Name with us, where the free Managed DNS is provided by the Domain Registrar at its best effort of availability.

Otherwise, you may also subscribe for the Paid service provided and configured at Net Onboard servers for RM30/year per domain. It is recommended that you maintain at least 2 party DNS services for where in the event that one DNS group fails the other group would still be able to resolve properly. The only drawback is you need to maintain 2 groups of DNS servers. e.g.: when you add an additional A record, you will need to update both ends.

Currently, we provide the registration of:

Internic Domain: .com, .org, .net, .info, .biz, .name, .mobi, .asia, .cc, .tv, .bz, .ws
Malaysia Domain: .my, .com.my, .org.my, .net.my, .name.my, .edu.my, .gov.my
Other Countries Domain: Singapore, United States, Taiwan, China, Australia, Philippines, United Kingdom, Hong Kong, New Zealand, Japan, Europe, IDN Level Domain Names (Simplified or Traditional Chinese) and more…

.us,
.tw, .com.tw, .org.tw, .idv.tw
.ph, .com.ph, .net.ph, .org.ph
.com.sg, .sg,
.co.uk, .org.uk, .me.uk
.hk
.co.nz, .net.nz, .org.nz
.com.au, .net.au, .org.au
.in, .net.in, .jp, .eu, 中文名.com
more..

Check out our domain registration page for the range of domain extension and the pricing:
https://netonboard.com/domain-name/

If you wish to register some other country level domains which are not listed above, kindly email to us at Submit a Ticket stating which country level domain you wish to enquire.

Note: Most of the country level domain name require valid document to prove the legal presence of the registrant. Therefore, please ensure that you have the registered presence in the country before you apply for the country level domain.

At most times, we will process all the domain registration orders placed by clients. However, we do reserve the right to reject certain domain names which sound illegal, threatening, malicious etc. In the event that your domain is rejected, and there isn’t any registration being carried out yet, a full refund on domain fee will be provided.

The email application can be installed on one domain per license. To install on more domains, you need additional licenses.

If Amazon determine that the email you send is of poor or questionable quality (for example, if it has high bounce or complaint rates, or if it contains unsolicited or malicious content), they reserve the right to suspend your ability to send email.

Should your application be approved/rejected, our team will notify you through email or WhatsApp.

Updates are free up till the next major version, e.g. version 5.x, 6.x etc. Major versions don’t come so often, so you’d receive more new features in free minor versions than major ones.

You will not be able to send out any email in 24-hour period once your daily email quota had reach. To increase your daily quota, you will need to resubmit an application to Amazon.

our coverage of support will as the standard scope + software support with interoperability and configuration guidance and troubleshooting.

If your email credits have been fully utilize, please proceed to top up for a minimum of RM600 in order to continue using the email blasting services.

Once signed up for Amazon SES, submit the SES Sending Limits form to request for your desired daily sending limit. Eg. if you need to send 5k emails daily, request Amazon for a daily sending limit of 5k emails per day.
To understand more on the Amazon SES limitation and restriction, Please refer to this link:
https://aws.amazon.com/ses/faqs/#Limits_and_Restrictions

Why choosing Amazon SES for blasting?

Why we choose this service as it is so far the most stable and cheapest email blasting channel when compare to others.
For every 1,000 email send out you will charge for only RM0.60

You just need to contact us directly and our support team will assist you through your problems without the hassle of contacting Google yourself.

You will need to have a domain name for using emails in G suite. You can purchase a new domain from us if you are not having it. We will settle the rest for you.

Yes. We do provide a free 14 days trial for G suite but it’s only limited to registered corporate with supporting document to be submitted to us for verification purpose.

This most basic of the G Suite plan contain Gmail, G Calendar, G Plus, G Hangouts Chat/Meet, G Docs, G Sheets, G Forms, G Slides, G Sites, G Drive, G Groups and G Administration Control.

Sure, we will assist you whether by remote online support or you can just walk in to our office during our normal office hours.

We provide local support services for you which is more easier while your payment can be done in RM without the hassle of any wired transfer process.

With Google Workspace, you’ll receive a number of additional business-grade services which are not included with Google’s free consumer apps. These services include: custom business email @yourcompany, twice the amount of cloud storage across Gmail and Drive, 24/7 phone and email support, 99.9% guaranteed uptime on business email, interoperability with Microsoft Outlook, additional security options like two-step authentication and SSO, and administrative controls for user accounts.

No. When you sign up for Google Workspace, you’ll gain access to a set of integrated apps that work together seamlessly. For instance, you can receive a message in Gmail and instantly convert it into a Calendar event. When you make a comment in Docs, Sheets, or Slides, collaborators automatically receive email alerts. With a single click, you can join a video meeting in Meet from your inbox or calendar. Using these tools together improves productivity and gives your business the most value. However, you’re welcome to purchase the suite and only use the services of your choice.

We’ve found that many of our customers are able to eliminate their existing productivity suites and rely exclusively on Google Workspace to create different kinds of files, including text documents, spreadsheets and presentations. You can work on those files in real time with other people and store them in the cloud with Google Drive. Google Workspace ’s apps work across devices. Unlike traditional desktop applications, there is no software to install. Google Workspace is also compatible with files made in other programs, such as Microsoft Office.

Google Workspace’s Gmail features include: custom business email @yourcompany, unlimited group email addresses, 99.9% guaranteed uptime, twice the storage of free Gmail, zero ads, 24/7 phone and email support, Google Workspace Sync for Microsoft Outlook and more.

Yes. Google Workspace migration tools are available for importing your old emails from legacy environments such as Microsoft®, IBM® Notes® and other email systems. For more information on the tools available for data migrations into Google Workspace, see Migrate your organisation’s data to Google Workspace .

Yes. A user can have multiple email addresses by creating email aliases such as support@yourcompany. You can add up to 30 email aliases for each user.

Yes, you can configure the schedule to fit your needs depending on the storage size availability by monthly, weekly, or hourly.

A snapshot IMAGE is a logical copy of volume content with minimal storage space requirements. The snapshot will take every hour and make all your files or folders can be reverted back to the state it was before you got the glitch.

The solution fees are cost wise. We could provide an on-demand basis plan as well.

The recovery point objective is 1 hour worth of data that is actually achievable.

This would depend on the resources we have for each Net Apps Server, but Net Onboard would do our best to maintain 30+/- host in each of the multi-tenant servers so that you could have the optimum performance and resources.

No. The IOPS is dedicated for each of the cloud servers. It is not shared resources.

We are pleased to announce this is a NEW solution which allows us to assure our customers by offering 99.99% uptime guarantee and it is not included in the current hosting license.

A dedicated server is a physical server with one (1) single box that is rented or purchased entirely for your own business needs; However, the HA cloud solution can do a live migration without downtime and giving you higher redundancy.

It is a computer program that allows groups of servers to link together in order to provide failover and enable high availability of application or load balancing and parallel processing.

The purpose of High Availability Cloud Solution is ensuring that your server, application or website can encounter different demand loads and types of failures with the least possible downtime.

Generally the person who purchases this plan is not allowed to visit our data center. But in case you need to do so, you can apply a request from us.

We regret to inform that this plan is not covered with money back guarantee.

Yes, it is possible. First, you need to purchase another new plan, then we will schedule a downtime for you to backup your existing server before moving it to a bigger scale container.

We regret to inform that this is a multi tenanted environment while Bank Negara Malaysia strictly requires a single tenanted environment.

Servers on Saver plans, SSD Dedicated Server plans and Bigger Resources plans is multi tenanted. If you need a single tenanted environment, please contact our sales department for customisation.

We have servers from various provider such as Dell, Super micro, Quanta. However, it all depends on availability.

Our Dedicated Server with Virtualization SSD package is designed for better performance. The Max Throughput is 1200MB/s and server performance is 5x faster with SSD Storage. If you are planning to have a server with better speeds especially to run a database server, this package is very suitable and should be your first consideration.

All plans purchased will be delivered within the same working day. However, if you need to add on some additional software such as cPanel, Mailserver and etc, it will require an additional one to two working days.

We guarantee on 99.9% uptime on server hardware and network.

Our servers are hosted at 3 world class tier 3 data center which are CJ1 Center Cyberjaya, Menara Aims Kuala Lumpur and Equinix SG1 Singapore.

This is because on single tenant, power consumption, rack space and hardware cost is all borne by a single customer. In a multi tenanted environment, customers can enjoy the benefit of cost of averaging.

You have the option to turn on or off the blocking features.

So basically, all traffic is directed through the IPS, which can then block or allow the packets based on policy. It can also perform a level of correction or modification if required.


An IDS on the other hand is purely a monitoring device; it cannot act directly on anything it detects. Typically connected via network tap or a span port on a switch / router it sees a copy of a traffic but does not interact with it. You rely on humans usually in a 24×7 Security Operations Center (SOC) to monitor the alerts, investigate and take appropriate action.

You can configure an email notification as alert upon of block of traffic.

An Intrusion Prevention System (IPS) is a network security/threat prevention technology that examines network traffic flows to detect and prevent vulnerability exploits.

Our IPS rules is based on Cisco Snort.

This cPanel Add-on is only limited to Net Onboard client’s server.

Each license only works on one server.

Installation of LiteSpeed Web Server in your server is FOC and will be done by our technical team.

You will be billed monthly or annually for each license along with current cPanel Subscription.

Your server must be installed with cPanel in order to purchase LiteSpeed Web Server. You may contact out sales team via [email protected] if you wish to purchase this add on for your current server or you may place order directly through https://billing.netonboard.com/ if you need a new dedicated server.

You may just place an order from our website – http://billing.netonboard.com/cart.php?gid=13

Kindly send us the payment slip once payment is made to [email protected]. Once payment is received and verified, our team will proceed with the purchase of license. We will update you by providing you the license key for installation.

MailEnable is a selection of Email Server platform provides Windows Mail Server software with features comparable to Microsoft Exchange. It provides powerful messaging services like Exchange ActiveSync, IMAP, SMTP, POP3 and collaboration tools such as calendaring (CalDAV), contacts (CardDAV), tasks and notes.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec id sem nisi. Morbi in sem blandit, facilisis tortor quis, finibus mi.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec id sem nisi. Morbi in sem blandit, facilisis tortor quis, finibus mi.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec id sem nisi. Morbi in sem blandit, facilisis tortor quis, finibus mi.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec id sem nisi. Morbi in sem blandit, facilisis tortor quis, finibus mi.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec id sem nisi. Morbi in sem blandit, facilisis tortor quis, finibus mi.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec id sem nisi. Morbi in sem blandit, facilisis tortor quis, finibus mi.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec id sem nisi. Morbi in sem blandit, facilisis tortor quis, finibus mi.

You must assign the shared mailbox to either an Exchange Online Plan 1 plus Exchange Online Archiving subscription, or to an Exchange Online Plan 2 subscription in order to enable In-Place Archive. A shared mailbox can’t be used to archive email for an organization, except for those messages that are sent from the shared mailbox or received by the shared mailbox.

An In-Place Archive can only be used to archive mail for a single user or entity for which a license has been applied. Using an In-Place Archive as a means to store mail from multiple users or entities is prohibited. For example, IT administrators cannot create shared mailboxes and have users copy (via CC or Transport rule) a shared mailbox for the explicit purpose of archiving.

You must assign the shared mailbox an Exchange Online Plan 2 subscription in order to put it on In-Place Hold.

Yes, these mailboxes require a subscription. The subscription type can be Exchange Online Kiosk or Exchange Online Plan 1 or Plan 2.

No. Shared mailboxes don’t have login credentials, so they are only accessible by licensed users who have been granted delegate access (full mailbox permission, send as, or send on behalf of).

Shared mailboxes do not include a personal archive or legal hold capabilities. If you need these features, then you can purchase either Exchange Online Plan 1 or Plan 2 and assign it to the shared mailbox.

There is no limit to the number of shared mailboxes though the size is limited to 50GB. If you require a shared mailbox that is larger than 50GB, an Exchange Online Plan 2 license will need to be assigned to it.

Exchange Online is licensed via a subscription model in which each user needs a User Subscription License (USL). Three types of subscriptions are available: Exchange Online Kiosk, Exchange Online Plan 1, and Exchange Online Plan 2. These subscriptions can be purchased on their own or as part of a Microsoft 365 plan that includes SharePoint Online, Microsoft Teams, and Microsoft 365 Apps for enterprise.

There are no limits on the duration of retention policy. You can set the retention duration based on your business needs.

The In-Place Archive feature in Exchange Online Plan 2 provides unlimited storage of email data for one user. The In-Place Archive has a default quota that is large enough to accommodate reasonable use, including the import of one user’s historical email. In the unlikely event that a user reaches this quota, Microsoft 365 automatically increases the size of the archive, which means that users won’t run out of mailbox storage space and administrators won’t have to request additional storage for archive mailboxes.

Yes, you can access Microsoft Apps offline by installing it on your PC but it is only limited to Microsoft Business Standard, Microsoft Business Premium, Microsoft 365 Apps for Business, Microsoft 365 Apps for Enterprise, Office 365 E3 and Office 365 E5.

Customer that wishes to apply for the promo plans can Call/WhatsApp our Sales Team at 018 372 8818.

Microsoft 365 Business Plans can cater for a maximum of 300 licenses while Office 365 Enterprise Plans can cater for a maximum of 3000 licenses per account.

Your trial account will be ready in 1 working day upon submission of your details to our sales personnel.

You just need to contact our dedicated support team directly and our team will assist you through your problems without the hassle of contacting Microsoft yourself.

Net Onboard is one of the Microsoft Cloud Solutions Provider (CSP) that offers the best price in the market, along with our professional dedicated support team which provide local support services 24/7.

Team members with Project Online Essentials can perform the following Project Online functions:

• Use a web-based interface
• Update tasks, issues, and risks
• Submit timesheets
• Share documents and collaborate with Microsoft Teams or Skype for Business users

Project Online Essentials does not include Project for the web.

The In-Place Archive feature in Exchange Online Plan 2 provides unlimited storage of email data for one user. The In-Place Archive has a default quota that is large enough to accommodate reasonable use, including the import of one user’s historical email. In the unlikely event that a user reaches this quota, Microsoft 365 automatically increases the size of the archive, which means that users won’t run out of mailbox storage space and administrators won’t have to request additional storage for archive mailboxes.

There are no limits on the duration of retention policy. You can set the retention duration based on your business needs.

Yes, these mailboxes require a subscription. The subscription type can be Exchange Online Kiosk or Exchange Online Plan 1 or Plan 2.

You must assign the shared mailbox an Exchange Online Plan 2 subscription in order to put it on In-Place Hold.

No. Shared mailboxes don’t have login credentials, so they are only accessible by licensed users who have been granted delegate access (full mailbox permission, send as, or send on behalf of).

Shared mailboxes do not include a personal archive or legal hold capabilities. If you need these features, then you can purchase either Exchange Online Plan 1 or Plan 2 and assign it to the shared mailbox.

There is no limit to the number of shared mailboxes though the size is limited to 50GB. If you require a shared mailbox that is larger than 50GB, an Exchange Online Plan 2 license will need to be assigned to it.

You must assign the shared mailbox to either an Exchange Online Plan 1 plus Exchange Online Archiving subscription, or to an Exchange Online Plan 2 subscription in order to enable In-Place Archive. A shared mailbox can’t be used to archive email for an organization, except for those messages that are sent from the shared mailbox or received by the shared mailbox.

An In-Place Archive can only be used to archive mail for a single user or entity for which a license has been applied. Using an In-Place Archive as a means to store mail from multiple users or entities is prohibited. For example, IT administrators cannot create shared mailboxes and have users copy (via CC or Transport rule) a shared mailbox for the explicit purpose of archiving.

Exchange Online is licensed via a subscription model in which each user needs a User Subscription License (USL). Three types of subscriptions are available: Exchange Online Kiosk, Exchange Online Plan 1, and Exchange Online Plan 2. These subscriptions can be purchased on their own or as part of a Microsoft 365 plan that includes SharePoint Online, Microsoft Teams, and Microsoft 365 Apps for enterprise.

Exchange Online Kiosk is designed for users who require fewer messaging features because they do not have dedicated computers. The subscription provides 2 GB of mailbox space per user and web-based access through Outlook on the web. Certain features are disabled for Kiosk users, including inbox rules, public folder mailboxes, site mailboxes, shared mailboxes, and delegate access to other mailboxes.

Project Online Essentials is a team member add-on subscription for customers who have Project Plan 3 or Project Plan 5 subscriptions. It gives team members a web interface to perform tasks and time updates for projects managed in Project Online.

Microsoft Project offers the following applications to help meet your organization’s needs for project and work management:

• Project for the web (available for Project Plan 1, Project Plan 3, and Project Plan 5).
• Project Online (available for Project Plan 3, and Project Plan 5).
• Project Online desktop client (available for Project Plan 3, and Project Plan 5).

You just need to contact our dedicated support team directly and our team will assist you through your problems without the hassle of contacting Microsoft yourself.

Yes, you can access Microsoft Apps offline by installing it on your PC but it is only limited to Microsoft Business Standard, Microsoft Business Premium, Microsoft 365 Apps for Business, Microsoft 365 Apps for Enterprise, Office 365 E3 and Office 365 E5.

Customer that wishes to apply for the promo plans can Call/WhatsApp our Sales Team at 018 372 8818.

Just drop us an email at [email protected] with your new or renewal .my domain name or you may WhatsApp us at 6018-372 8818.

There are no limits of .MY domain name that can be registered or renew by any Malaysian individuals, companies and organizations.

You may register/renew a .MY Domain Name for up to 5 years.

Yes, you may opt for multiple years domain renewal or register a new .MY domain during this promotion period!

This promotion is valid until 31st March 2022.

Our technical team shall contact you to collect relevant documents submission in order to proceed for registration.

Yes, you may opt for multiple years domain renewal or register a new .MY domain during this promotion period!

This .MY promotion is valid for all Malaysian individuals, companies and organizations, whether it is new registration or renewal (2 years and above).

In order to be listed in the Net Onboard partner directory, you are required to become an Authorized Partner and level above.

A partner joins the program at the Registered level until they achieve the next level requirements.

Partners who qualify for higher level requirements are eligible to be promoted to the next program level.

How many tiers are there in the Net Onboard Program?

New registrants are automatically enrolled into the Registered tier. There are 4 tiers in the Partner Program:

– Registered Partner
– Authorized Partner
– Advanced Partner
– Premier Partner

Revenue is a crucial part of assessing partner performance.

You can attend the basic and advanced product training sessions to learn about our products. Please take a look at video tutorials, presentations, and other course materials to understand Net Onboard product(s) better. You can access the resources here.

Our saver plans are specially designed to help your business grow by saving your money, allowing you to expand your business without burdens and hassle free.

This is because on single tenant, power consumption, rack space and hardware cost is all borne by a single customer. In a multi tenanted environment, customers can enjoy the benefit of cost of averaging.

Our servers are hosted at 3 world class tier 3 data center which are CJ1 Center Cyberjaya, Menara Aims Kuala Lumpur and Equinix SG1 Singapore.

We guarantee on 99.9% uptime on server hardware and network.

All plans purchased will be delivered within the same working day. However, if you need to add on some additional software such as cPanel, Mailserver and etc, it will require an additional one to two working days.

Servers on Saver plans, SSD Dedicated Server plans and Bigger Resources plans is multi tenanted. If you need a single tenanted environment, please contact our sales department for customization.

We regret to inform that this is a multi-tenanted environment while Bank Negara Malaysia strictly requires a single tenanted environment.

Yes, it is possible. First, you need to purchase another new plan, then we will schedule a downtime for you to back up your existing server before moving it to a bigger scale container.

No worries as we never compromise on the quality of our products and services that we provide to our valued customers. Save more and be confident with our products!

We regret to inform that this plan is not covered with money back guarantee.

Yes. We do provide a free 7 days trial but it’s only limited to registered corporations with supporting documents to be submitted to us for verification purpose.

Unfortunately, no. If you need more advanced servers, have a look for other available plans or please contact our sales department for customization.

Generally, the person who purchases this plan is not allowed to visit our data center. But in case you need to do so, you can apply a request from us.

Yes. You can renew your SSL 

Certificate for more than just a year.

You can save even more by getting a biennially or triennially SSL package depending on the plans provided.

No. There is no trial SSL certificate available.

For proper SSL functionality it is recommended to have a separate dedicated IP for each certificate. However, nowadays it is possible to install multiple SSL certificates using a shared IP address thanks to the SNI (Server Name Indication) technology. A mandatory use of a dedicated IP is determined by the type of the hosting server.

First, determine your validation type. SSL Certificate is categorized into 3 different types of validation.

Domain Validation
Validation will be done on the verified owner of the domain name. Validation is done via email sent to the domain owner. Domain validated SSL certificates can be issued very quickly, often in minutes.

Organization Validation
When corporate identity validation is important, an SSL Certificate for the organization assures customers that the website is trustworthy and secure. Only verified representatives of the organization may purchase these certificates and business licenses or other proof is required. The Certificate Authority will verify through phone call to ensure that the certificate request is legitimate.

Extended Validation
With Extended Validation, as well as displaying the certificate seal, the address bar is displayed in green, providing customers with an extra level of confidence. The green address bar is a strong visual indication that the site has an Extended Validation Certificate. The Security Status bar displays the organization name and the name of the Certificate Authority (CA). In order to be approved for an Extended Validation certificate, the certificate authority will actively check the Organization and the individual applying for the certificate. This is to verify that the Organization is positively the Organization they claim to be, and the individual requesting the certificate is someone who is authorized to request a digital certificate. Extended Validation may take as long as one week to complete.

Second, choose the brand with the certificates that are the nearest to your requirements.

After you have purchased, we will send you a link where you will have access to download your SSL Certification. Installation guide is provided in the email as well.

A) For Hosting Client with Net Onboard
SSL certificate can only be installed by Net Onboard Technical Support Team. The installation charges is RM100 (One Time)

B) For Colo / Cloud Server Client / Client with Own Server
SSL certificate is to be installed by yourself to your own server. Should you require our installation assistance, there will be a custom support charge.

Please ensure you assign a dedicated IP for your server before the SSL installation.
CSR Generation and Installation Guide for each SSL provider:

Symantec:
Installation Guide – https://www.symantec.com/ssl/seal-agreement/
GeoTrust:
CSR Generation – http://www.geotrust.com/support/generate-csr/
Installation Guide – http://www.geotrust.com/support/installation-instructions/

You may just make the renewal payment to us as usual and to send us your renewal CSR generated by the Renew Certificate option in IIS. After which, we will issue a new certificate to you where you can replace it with the existing certificate.

It would depend on the type of validation. Domain validation would take a few hours, organization validation would take around 3 to 5 working days while Extended validation would take as long as 7 working days to complete.

It will take 1 to 5 days depends on which SSL you are purchasing.

For Domain Validated SSL Certificate, you may receive the SSL within 24 hours after your domain name is validated and authenticated by GeoTrust.

For a fully authenticated certificate such as Power Server ID or True BusinessID certificate and it can take 3 to 5 days to be issued.

Note: The Certificate Authority (eg. Verisign) will require client to provide certain supporting document during the Domain & URL validation process before the SSL is assigned. Failure to produce the supporting document will cause failure of SSL acquisition.

GeoTrust offer free reissues for the lifetime of every certificate issued. If you would like to have your certificate reissued, please generate a new CSR with the same details as the original and email to us. There is no cost for the reissue. If you have any questions, please contact our Support Team so that they may help you through this process.

A SSL Web Server Wildcard Certificate is a single certificate, with a wildcard character in the domain name field. This allows the certificate to secure multiple sub domain names (hosts) within the same domain. For example, a wildcard certificate for *.domain.com, could be used for www.domain.com.

The SSL (secure socket layer) protocol is the web standard for encrypting communications between users and web sites.

Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data.

SSL provides businesses and consumers with the confidence that private data sent to a web site, such as credit card numbers, are kept confidential.

WHY SSL?

If you are running e-commerce transactions or you have a web site that requests for customers private & confidential information, it is strongly recommended that you install SSL to your site.

In other words, to be a responsible web site owner, you should have an SSL certificate in order to protect your customers information from being tapped or stolen via Internet.

In order to implement the SSL Cert, below are the requirements:

1. Your website has to be online for at least 24 hours without broken link(s) and construction page(s)
2. The SSL issuer will verify whether you are qualified for the SSL Cert (e.g. : ensure that the content hosted in your site is genuine).
3. You need to have a dedicated IP for installation of SSL. (Dedicated IP is RM100/yr per IP if your site is hosted by us)

To know which SSL should be chosen, you will need to determine:
1. The encryption level required. (e.g. : 128 bits, 256 bits and etc)
2. Whether you need to install to the entire domain or only a single subdomain.
3. To know more about the SSL Certificates offered by us, kindly refer to:
https://netonboard.com/ssl-certification/

Kindly let us know which package you are interested in and what is the domain that you want to install this package in. After that you are ready to place your order.

True Site provides a simple way for your customers to view your validated organization information via a trusted third party.

True Site will increase transactions and revenue by giving your customers the confidence and assurance to trust the identity of your web site.

A private key is generated on your server when you generate your CSR. On Windows servers the private key is contained in the ‘Pending Request’. As the name implies, the private key is indeed private and therefore should never be publicly available. You must use the exact same private key with your certificate when you install the certificate files, we issue to you. If the private key is deleted or lost then the certificate will not work. Therefore, make sure to keep your private key in a safe place. If you are using a Windows server, make sure not to delete your ‘Pending Request’.

You may renew your SSL Certificate up to 90 days early to avoid lapsed certificates. GeoTrust will add the remaining time on your current certificate (up to 90 days) onto your new certificate’s validity period.

- Highly trusted and highly credible SSL Certificates
- Single certificate install – no chained installation
- Free self-service reissues for the lifetime of the certificate
- Compatible with 99%+ of all browsers and webservers
Warranty
- Fully supported by GeoTrust Rapid Response Team – tel, email and web
- Strong 128 / 256 bit SSL encryption
- Free reissuance for the life of the certificate
- Enhance the confidence of your customers through the Internationally recognized GeoTrust brands
- GeoTrust is a highly respected and long-time established WebTrust compliant Certification Authority
- GeoTrust owns its own root certificate – its root is already trusted and present in all popular browsers
- GeoTrust is the 2nd largest Certification Authority in the world

SSL Certificates are not only used for encryption, but it also shows that a Certificate Authority has verified your company. In this way, the certificate also works as verification of your business.

Before a certificate is issued, a Certificate Authority (e.g. Symantec) will verify the organizational details of the entity that applied for the certificate. Through this vetting process, it builds confidence in your customers and makes the Internet a safer place for everyone.

Unfortunately no. The pre-requisite for this plan is to have at least one server hosted with us.

VPN allow you to link one or more branches through the internet without compromising the security with encryption.

Nope, our plan comes with unlimited user support. However, you might need to upgrade to a greater scale server when the concurrent users grow beyond the support of the hardware.

Devices running iOS, Android, Windows, Linux, MacOS, are supported.

VPN is a service that allows you to connect to the internet via a server run by a VPN provider. All data traveling between your computer, phone or tablet, and this “VPN server” is securely encrypted.

Yes. VPN allows remote users in your businesses to access all your confidential corporate applications and resources securely in your server located at our data center

Sure, that is not a problem. Once you have completed your order from us, just let us settle the rest of the configuration for you.

One working day.

One subscription is for one single domain.

One month.

A web application firewall (WAF) filters, monitors, and blocks HTTP traffic to and from a web application.

Whoever has a dynamic website should get WAF to protect their site.

No worries. The performance impact is insignificant.

We will alert you once we have confirmed the problems on your website, before we analyze and solve your website issue in no time.

An email will be sent to you automatically once any problems have been detected on your website.

Normally the scanning takes up to a couple of hours depending on the size of the website.

You may contact our support to assist you further by utilizing your managed support credit.

Web Vulnerability Scanner helps you to discover any vulnerabilities that exist in your website without any actual damage. However, a penetration test will execute real attacks to your site which might result in serious damage to your site.

Normally we will execute the scanning process by the end of the month. The scanning report will be delivered to you after completion.